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Frequently Asked Questions
Our products are shipped from our Workshop in Morocco. Estimated shipping times depend on your location, but it usually takes 3 to 5 days after the product is crafted.
We proudly stand behind our products with a hassle-free 60-day return policy. If you receive an item that's unused and undamaged in its original packaging and wish to return it, simply refer to our detailed return policy for instructions. To streamline the process, we have a dedicated address in the US for smooth shipping back. Additionally, we understand that shipping costs can vary depending on the circumstance, so we're open to negotiating these costs on a case-by-case basis to ensure your satisfaction.
No. You do not need to create an account with us to process any online order. Contact us for custom and bulk orders .
Absolutely! We can craft your custom brass home decor for you, just provide us with the design.
Yes, we do! We're proud to offer all our products at wholesale prices. Our inventory includes popular items like unlacquered brass hooks, pot racks, and faucets...., which are always in stock. For bathtubs ,sinks and mirrors, please note that processing may take some time due to their personalized nature.